At printcustomtee, all items are made-to-order. Each time you place an order, we print the item(s) specifically for you, ensuring the highest quality with every single piece.

Production and Sourcing

We print some of our products in-house at our US facilities, while also sourcing from global suppliers to provide a diverse range of merchandise. We partner only with vendors who meet our stringent quality control standards.

Shipping Carriers

Shipping carriers used include USPS, DHL, EMS, and local postal services.

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

Delivery Time & Shipping Fee

**Estimated Delivery Times**

Delivery times vary based on your location. Although we work closely with our logistics partners to offer accurate estimates, we cannot guarantee these timeframes. Once your order is in transit, any delays are beyond our control. Generally, orders within the continental United States are delivered within 4-9 business days, while international orders may take up to 21 business days. You’ll receive a tracking number upon shipment to track your order’s status.

Please note:

1. Orders placed after 5:00 p.m. EST will be processed on the next business day.
2. Delivery Time = Handling Time + Transit Time
3. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.( In case you don’t see the tracking link, please check your spam folder )
4. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
5. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
6. We do not ship to APO/FPO addresses.

ORDER TRACKING

Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.

Please allow 3-7 days for the carrier to scan your package into their system.

If no tracking information is available, it means the carrier has not yet processed your parcel. Tracking details will appear once the parcel is scanned.

If your order is past the estimated arrival date, please Contact Us, and we will assist you.

INCORRECT ADDRESS 

Please provide the correct address at checkout because:

• Incorrect or missing information may require us to contact you for updates, delaying your order
  
• We are not responsible for orders delivered to the wrong address or returned to the sender. Returned orders will be sent to our shipping partners’ warehouses and disposed of. Verify your shipping address before contacting customer support.
  
• Are-shipping fee will apply to orders returned due to an incorrect address.
• If you request a carrier to forward or redirect your parcel after it has left our warehouse, we are not liable for any loss, theft, or damage that may occur.

We aim for prompt and secure delivery to ensure a smooth shopping experience. If you have concerns, contact us anytime. Your satisfaction is our top priority, and we are committed to assisting you.

Thank you for choosing printcustomtee, and if you have any questions, please don’t hesitate to contact us.